Why Voice AI? Why Now?
The way businesses communicate is evolving. From traditional phone systems to cloud-based unified communications, organisations are embracing tools that integrate voice, video, messaging, and AI. With this evolution, voice data becomes a valuable but often untapped resource.
Platforms like Dubber allow service providers to record, transcribe, and analyse conversations in real time — across mobile, VoIP, and UC platforms. This opens the door to powerful use cases:
- Compliance and Risk Management
- Customer Sentiment Analysis
- Staff Training and Quality Assurance
- Sales Performance Insights
- Dispute Resolution and Record Keeping
For wholesale providers, Voice AI is more than just a feature — it's a platform for innovation and profit.
Monetising Voice AI: New Revenue Streams for Wholesale Partners
Value-Added Service Bundles
Integrate Dubber into your existing voice, mobile, or UCaaS offerings to create a powerful, revenue-generating product suite. By embedding Dubber’s AI-powered capabilities directly into your service stack, you can position a premium offering — the “Voice Intelligence Pack” — tailored for industries where compliance, accountability, and actionable insights are non-negotiable.
Sectors like finance, healthcare, legal services, and call centres operate under strict regulatory environments and high customer service expectations. These industries are actively seeking smarter communication tools that don’t just facilitate conversations, but extract value from them.
With Dubber, you can offer a solution that goes far beyond traditional call recording. Think of it as intelligent voice capture — always on, accessible from any device, and enriched with AI to automatically transcribe calls, detect sentiment, highlight key phrases, and surface performance insights. It’s a game-changer for organisations that want to:
- Monitor compliance in real-time
- Train and coach staff with real-world examples
- Detect and de-escalate customer issues early
- Optimise sales and support scripts based on actual outcomes
- Ensure every conversation is captured for accountability
Compliance-as-a-Service
Regulated industries require call recording and audit trails — not as a luxury, but as a legal necessity. Whether it's capturing client conversations for financial advice, ensuring telehealth consultations meet clinical standards, or maintaining detailed records for insurance claims, compliance is non-negotiable. Traditional solutions often involve expensive on-premise systems, manual oversight, or third-party tools that don’t scale.
With AI-powered voice capture baked in at the network level, wholesale providers can now offer their partners fully compliant, cloud-native communication solutions — with no extra hardware, no maintenance overhead, and no need for integration headaches. These services are always on, tamper-proof, and backed by detailed audit trails, ensuring peace of mind for both providers and end users.
This creates significant opportunities in key markets like:
- Financial services: Meet ASIC and APRA compliance with full call capture and easy-to-search archives
- Insurance: Record claims conversations for accuracy, fraud prevention and dispute resolution
- Superannuation: Provide an auditable trail of member interactions for transparency and accountability
- Telehealth: Support medico-legal compliance by recording consults in line with clinical guidelines
- Real estate: Maintain a record of discussions with buyers, sellers and tenants for regulatory and dispute protection
By offering a secure, AI-enabled compliance layer as part of your voice services, you’re not just ticking boxes — you’re future-proofing your customers and opening up high-value verticals for your business.
AI-Driven Analytics Subscriptions
Turn raw voice data into actionable business intelligence. Offer clients monthly analytics reports that highlight trends, customer sentiment, agent performance, or sales conversion rates.
Add-on Option: Branded dashboards or integration with BI tools like Power BI or Salesforce.
Custom Integrations & API Access
For tech-savvy customers, offer API access to Dubber data streams so they can integrate voice intelligence into their own CRMs, ERPs, or customer service platforms.
Revenue Stream: Charge for custom integration services or as part of a white-label managed solution.
Training & Enablement Services
Create a professional services arm that helps customers use their voice data to train teams, optimise scripts, and enhance service delivery.
Who Should You Target?
Voice AI isn’t just for enterprise. There’s untapped potential in multiple sectors:
- SMBs needing affordable compliance tools
- Franchises and call centres requiring scalable insights
- Professional services seeking better client record management
- Regional businesses managing mobile staff and remote sales teams
By leveraging the Voice AI products, you can support a wide range of verticals with tailored solutions.
The Wholesale Advantage
As a wholesale provider, you have something most vendors don’t: access to network-layer voice data and a broad partner ecosystem. This gives you a strategic advantage when embedding AI voice solutions natively into communications platforms. You’re not just reselling — you’re owning the value chain, from infrastructure to insight.
Positioning for Growth
Here’s how to position your Voice AI offerings for maximum impact:
- Rebrand AI voice tools under your own label to boost brand stickiness
- Bundle Voice AI into mobile and UC services to reduce churn
- Provide flexible consumption models (per seat, per call, or flat-rate bundles)
- Educate partners with co-branded marketing, use-case libraries, and training
Final Thoughts
Voice is data — and data is value. With platforms like Dubber, wholesale telcos can finally bridge the gap between conversation and intelligence. By turning voice into an asset, you empower your partners and their customers to operate smarter, stay compliant, and grow faster.
This is more than a trend. It’s the next phase of telco innovation.
Ready to build your Voice AI product stack? Let’s talk about how you can turn every conversation into a business opportunity.
