Business Support System

Ensuring your business and your customers are taken care of all the time.

Partner Wholesale Networks brings together a market leading suite of products, highly automated systems to work with and a comprehensive business support system. Our total business solution allows our partners to focus on customer acquisition via sales and marketing, without being bogged down by the day to day mangagement and support.

Whether it be provisioning of services, training and accreditation, financial services and debt recovery, carrier management, customer care or compliance, PWN provide an end-to-end service, ensuring your entire business is fully supported at all times.

Provisioning

Enabling seamless integration and the swift deployment of new products and services, our systems give you the edge in providing fast deployment of services to customers.

Project Management

Representing and protecting you through excellent Project Governance, Contract Administration, and Stakeholder Management,  we offer a complete Project Management service to ensure the best interests of the client through project conception, to handover.

Billing

Our automated billing process sends regular reminder notices to customers by email/sms and customer contact centre to help allow customers to keep on top of telecommunications bills.

Customer Service

Partner Wholesale Networks is committed to knowing your customers and meeting their telecommunication needs with our onshore Australian based team. We a personalised, seamless experience that keeps your customers satisfied.

Collections & Recovery

Our accounts team provide fast, professional, and ethical debt collection services. Partner Wholesale offers close management of customer relationships during the debt collection process, which helps ensure customer retention.

Finance

We make it simple for your customers to commission new hardware in their businesses with competitive finance arrangements available.

Our business support system includes:

Benefiting from our purchasing power, you can access multiple Tier 1 carriers without the security demands, terms or pay scenario’s faced.
  • Australian onshore centre and employees
  • Industry leading quarterly and annual incentive programs
  • Billing and margin management providing confidence for reporting and revenue distribution
  • Speed to Toll allowing you to fast track your revenue and gross profit
  • Risk mitigation via our legal compliance and internal auditing process
  • Whole of business product suite delivered via a single invoice

Why Partner Wholesale Networks?

Full Carrier Management
We manage the carrier relationships so you don't have to. By leveraging our longstanding relationships, PWN can get your telco business up and running quickly and provide access to all the products you need.
Customer Care & Support
Our passionate and engaged (and onshore Australian) customer service experts deliver outstanding support to your customers so you can focus on growing your business without concern about how your customer concerns are being managed.

Marketing Support
Through Partner Wholesale Networks three tier partner model you have access to a range of marketing materials that can be rebranded where required.
Training & Accreditation
With products, services & complying with legislation within the telco space has become more complicated, PWN provides regular training and accreditation for partners.
Maximise your profitability
Through long-term carrier relationships plus a suite of back office functions to reduce your overall cost of operations, PWN delivers to your business a highly competitive wholesale service to maximise your profitability.
Billing & Service
Seamless billing services with a proactive client service approach allows your to focus on sales and marketing while we handle the day to day servicing, provisioning and billing.

Build a successful telco business & reap the rewards