Partner Wholesale Networks – Your Partner in the Shift from PBX to UCX & VoIP
The telecommunications landscape is shifting fast. For many businesses, the trusty on-premises PBX system has served well for years — but in today’s always-connected, work-from-anywhere economy, those systems are well past showing their age. Customers expect seamless collaboration, remote accessibility, and integrated voice, video, and messaging tools that their legacy hardware simply can’t deliver.
For retail telco and managed service providers, this presents a huge opportunity: helping your customers migrate to Unified Communications (UCX) and VoIP solutions that future-proof their operations. At Partner Wholesale Networks (PWN), we provide the platform, tools, and support you need to guide them there.
Why the Shift is Urgent
Many of your customers are facing:
- End of life for their PBX hardware and lack of spare parts.
- Rising costs for maintenance and ISDN/PSTN line rental.
- Remote work needs that legacy systems can’t support.
- Customer service gaps caused by missed calls and lack of mobility features.
By moving to a cloud-based UCX solution, you can help them solve these challenges while opening the door to better productivity, customer experience, and long-term scalability.
Your Roadmap to a Successful Transition
Here’s how you can position yourself as a trusted migration partner and deliver a smooth transition from legacy PBX to modern UCX and VoIP.
1. Assess & Audit
- Inventory existing systems – Handsets, PBX hardware, phone lines, and any connected services.
- Identify pain points – Ask customers about call handling issues, mobility gaps, and collaboration challenges.
- Check connectivity – Assess their internet and network readiness for VoIP traffic and quality.
2. Build the Business Case
- Show cost comparisons between maintaining legacy PBX vs. moving to UCX.
- Highlight feature upgrades – Smart routing, voicemail-to-email, video meetings, presence indicators, CRM integration.
- Present scalability benefits – Add or remove users instantly without on-site work.
3. Plan the Migration
- Choose the right UCX platform – With PWN, you have access to reliable, carrier-grade UCX and VoIP solutions from leading brands.
- Set a timeline – Minimise downtime by scheduling cutovers during low-traffic hours.
- Decide on a deployment method – Full cutover, phased migration, or hybrid model.
4. Prepare the Infrastructure
- Upgrade connectivity where needed to ensure QoS (Quality of Service) for VoIP.
- Configure network settings for traffic prioritisation.
- Install and provision new IP handsets or softphone clients.
5. Train & Support Users
- Offer hands-on training for staff to get comfortable with the new tools.
- Provide quick reference guides and video tutorials.
- Offer ongoing helpdesk support to smooth the transition period.
6. Optimise & Upsell
- Monitor call quality and system usage for the first 90 days.
- Adjust call flows, routing rules, and features based on feedback.
- Introduce value-added services – Call recording, contact centre features, analytics dashboards, and integrations.
How PWN Helps You Succeed
As your wholesale partner, Partner Wholesale Networks provides:
- Carrier-grade UCX and call recording solutions from leading brands including Zoom, Microsoft Teams, 8x8, Webex & Dubber ready to deploy.
- White-label platforms so you can brand services as your own.
- Pre-sales and engineering support to design migration plans.
- Billing, provisioning, and fault management tools for seamless operations.
We give you the resources to move your clients from outdated PBX to modern communications — while positioning your business as their go-to technology partner.
The Future is Cloud-First
The migration from PBX to UCX is not just about technology replacement — it’s about business transformation. Companies that embrace cloud communications gain a competitive edge in flexibility, customer engagement, and cost efficiency.
With PWN by your side, you can confidently lead that transformation for your clients and unlock new revenue streams for your business.
Ready to help your customers make the leap?
Partner with PWN today and deliver the unified communications future your clients need.
