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PWN News
August 9, 2023

Product Launch Q3 2023

Product Launch Q3 2023

It’s been a very busy few months at Partner Wholesale Networks. We’re excited to share a number of new business focused products to help you increase your customer spend and reach new markets. This is exciting for many reasons, however most importantly it means we can continue building the largest product ecosystems in the Australian market.  Our engineering and product team are working hard to launch these new products in Q3.

Thank you to all of our partners and resellers who’ve made suggestions – we love feedback and if there’s anything you think will improve your experience please let us know.


Polifone enables your customers to transform the way they conduct business and increase efficiency in the workplace, with a range of options tailored to supporting specific business use cases and offering performance, reliability, and expandability. Polifone offers greater flexibility and customisation than other products in the marketed allowing you more control over the final deployment.

  • Integration for many CRM Apps
  • Supports over x30 popular handsets
  • Soft App
  • Cost Efficient

Talkdesk Contact Centre

Talkdesk - Cloud Contact Centre helps enterprises deliver modern customer service their way with applications for customer self-service, omnichannel engagement, workforce engagement, employee collaboration, and customer experience analytics. The Talkdesk Cloud Contact Centre platform includes AI apps that automate customer self-service, empower agents, mitigate fraud, and operationalise AI. We’re putting powerful technology into the everyday tools that make customer service the best it can be.

  • Leader in the Gartner Magic Quadrant
  • Omnichannel engagement
  • Feature rich – cost efficiency

MS Teams Calling

MS Teams calling offers your customers the Microsoft 365 Phone System in the cloud.  Teams Calling, also known as Direct Routing offer the ability to port business phone numbers into the Teams application and make and receive calls from the app. Microsoft Teams Calling is a full enterprise grade phone system providing a professional call experience with Auto Attendant, Hunt Groups, Call Queues, Voicemail to Email, Video Calls and Conference/Meetings, Music and Messages On Hold while working in the office, on the road or at home.

  • Multiple call plan options
  • PWN portal configures MS Teams quickly

NBN + 4G Failover

4G Failover is becoming essential for business-grade connections to keep services online and minimise any downtime in the event of an unscheduled outage. PWN is thrilled to offer a 4G LTE failover solution to enable a redundant secondary path. This failover service automatically switches over in the event of your primary nbn® link going down so your customers business stays connected.  Combining 4G LTE Failover with a higher SLA provides for a robust  contingency plan for businesses that can not afford downtime and require highly reliable and resilient connectivity.

  • Static IP
  • Layer 2 connect into the carrier network

Fastlink + 4G Failover

Symetrical data service offering speeds of 100/100, 200/200, 400/400 with fast lead times.  Delivered over the nbnTM network, and available to premises serviced by FTTP, Fastlink provides a reliable data service with business-grade speeds. With the option of a failover service to maintain connectivity in the event the main Fastlink service is unavailable your customers can stay connected.

  • Symmetrical service
  • Price competitive

SMS Gateway

SMS Gateway is a messaging gateway providing one solution for all your customers’ business SMS requirements. SMS Gateway provides a powerful portal capable to sending and receiving messages with a full range of reporting available. SMS Gateway is perfect for a range of uses including; Click and collect SMS, Booking confirmation, Delivery tracking notifications, Event management, Employee communication, Food delivery and online ordering, Appointment reminders, Rostering, Feedback and surveys as well as Marketing campaigns.

  • API Integrations
  • Reporting
  • Integrates with Polifone

Cloud Firewall

Cloud security is now a business imperative. Organisations need a network security solution in the cloud that offers advanced protection, flexibility, and predictable costs. It combines next generation firewall (NGFW) capabilities like intrusion prevention system (IPS), web filtering, domain name system (DNS) security, and more—with distinct cloud advantages.As a managed firewall service, our Cloud Firewall allows you customers to offload security infrastructure maintenance, get deep visibility, apply robust controls, and optimise cloud security spend.

  • Cost effective vs On premise FW
  • Scalability ease
  • Doesn’t require IT staff
  • Built on Fortinet

Partner Wholesale Networks has a reputation for nurturing long-term relationships with our wholesale telco partners, JV Partners and Dealer/Agents. Since launching in 2007, PWN has helped countless telecommunications based businesses grow their businesses through simple product choices designed from the ground up to suit retail business customers.  These lasting partnerships mean that PWN truly understands the issues faced by telecommunications sales and marketing teams and have generated deep-rooted trust, allowing them to test new ideas, technologies and approaches. Whether you are a new telecommunications startup or an established organisation Partner Wholesale Networks can help your business grow through an industry leading product suite and second-to-none business support system.

For more information contact Graeme Kelly on 1800 701 138 or fill in our Expression of Interest form

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