Go back to top

Direct Routing & Operator Connect phone system delivered directly through the Microsoft Teams application.

Contact us to find out more

Stay connected with voice and video calling using Microsoft 365 Teams Calling on your computer, tablet, mobile device, or desk phone.

Teams Calling is Microsoft's Cloud Based Phone System built in the Microsoft Teams application. Combining voice and video, Microsoft Teams Calling offers an all-inclusive business grade communication platform designed to foster employee collaboration. Your customers will no longer need to worry about costly phone line installation or hardware maintenance with the ability to make and receive calls from mobile or desktop devices.

Microsoft Teams Calling - Calling Plan vs Direct Routing

PSTN (public switched telephone network) connection to Microsoft Teams users so that they can make and receive external phone calls on any device using Teams. Traditionally, internal and external business telephone calls have been delivered using a Private Branch Exchange (PBX) phone system, usually located on the business premises.

With Direct Routing - Microsoft Teams can now be used as a business telephony solution, replacing an existing PBX phone system and its associated equipment and costs with a cloud-based system, to provide full PBX voice calling capabilities. Direct Routing connects the Microsoft Phone System to the PSTN to deliver calls via an existing or new third party telephony provider, with their associated tariffing and pricing. These appeal to larger enterprises with multiple locations.

With Microsoft Calling Plans – Internal and external calls are delivered with Microsoft as your PSTN carrier using Microsoft’s price plans for domestic and international calls. These tend to be more popular with smaller organizations.

Microsoft Teams Calling is a full enterprise grade phone system providing a professional call experience with Auto Attendant, Hunt Groups, Call Queues, Voicemail to Email, Video Calls and Conference/ Meetings, Music and Messages On Hold while working in the office, on the road or at home.

You can BYO headsets saving on deployment costs or choose from the latest range of Microsoft Teams enabled hardware such as Headsets, Desktop Phones, Tabletop Conferencing devices and Video Conferencing from leading vendors including Yealink, Bose, Poly, Jabra, Logitech and Microsoft

Getting started with Teams calling is simple!

Using the Microsoft Teams PBX and a suitable Microsoft Teams call plan you can deliver your a customers single unified phone system, no matter where in the world their sites are located. Microsoft Teams Calling using Direct Routing works no matter where you are, and offers cost effective deployments with low ongoing costs for your customers.

Getting started with Teams calling is simple
  • 1

    Step 1

    O365 Licence
    Select or upgrade your customer's Office 365 license.
  • 2

    Step 2

    Call Plan
    Choose Microsoft Teams Calling Plan, a
  • 3

    Step 3

    Select and install Microsoft compatible Voice and video devices or just use the Teams desktop client.
  • 4

    Step 4

    Partner Wholesale Networks will help you deliver the right solution for your customers, deploying quickly and effectively.

Features & Benefits of Microsoft Teams Calling

  • Simple pricing with PAYG or Unlimited Plans

  • Office 365 licensing remains with your Microsoft partner

  • Each Teams Calling user can connect up to 5 devices at no additional charge

  • 25 Global POPs for International Teams Calling Call quality and superior multi office support

  • The Teams Phone System includes Auto Attendant, Hunt Groups, Call Queues, Music & messages on Hold, Presence and 100s pf other features included at no additional charge.

  • Manage your Level 1 Moves, Adds and Change yourself in the O365 portal.

  • Number Portability of your VoIP, ISDN & PSTN Numbers to Teams Calling

  • DID number availability in 6,000 cities globally for Teams Calling

  • Each user has a dedicated phone number (DID) linked to Office 365

  • Rapid, centralised mass deployment of the Microsoft Phone System across multiple sites - deployed in minutes.

  • Teams Phone System training with every deployment. Deployed by our experienced professional Services Delivery Team with Teams Direct Routing PowerShell expertise

  • 24/7 support by Australian based engineers with Proactive network monitoring with 99.99% uptime

Why Choose Microsoft Teams Calling?

Cisco Webex Free Account

Work flexibly from any device

Make or receive internal and external calls from any landline or mobile number.

Cisco Webex Managed Account

All the functionality of a traditional PBX

Normal call handling functions like Call Forwarding, Interactive Voice Response and Voicemail are all included.

Cisco Webex Managed Account

Seamlessly port your existing numbers

You can also add new numbers like 13, 1300 or 1800 when integrating with the Microsoft platform.

Frequently asked questions

Give us a shot.

Contact us to find out more about Microsoft Teams Calling or other Partner Wholesale Networks wholesale telecommunications products.
“Partner Wholesale delivers a smorgasbord of products at competitive prices, presented on one bill”
Director - Telergie

Build a successful telco business & reap the rewards