Teams Calling is Microsoft's Cloud Based Phone System built in the Microsoft Teams application. Combining voice and video, Microsoft Teams Calling offers an all-inclusive business grade communication platform designed to foster employee collaboration. Your customers will no longer need to worry about costly phone line installation or hardware maintenance with the ability to make and receive calls from mobile or desktop devices.
PSTN (public switched telephone network) connection to Microsoft Teams users so that they can make and receive external phone calls on any device using Teams. Traditionally, internal and external business telephone calls have been delivered using a Private Branch Exchange (PBX) phone system, usually located on the business premises.
With Direct Routing - Microsoft Teams can now be used as a business telephony solution, replacing an existing PBX phone system and its associated equipment and costs with a cloud-based system, to provide full PBX voice calling capabilities. Direct Routing connects the Microsoft Phone System to the PSTN to deliver calls via an existing or new third party telephony provider, with their associated tariffing and pricing. These appeal to larger enterprises with multiple locations.
With Microsoft Calling Plans – Internal and external calls are delivered with Microsoft as your PSTN carrier using Microsoft’s price plans for domestic and international calls. These tend to be more popular with smaller organizations.
Microsoft Teams Calling is a full enterprise grade phone system providing a professional call experience with Auto Attendant, Hunt Groups, Call Queues, Voicemail to Email, Video Calls and Conference/ Meetings, Music and Messages On Hold while working in the office, on the road or at home.
You can BYO headsets saving on deployment costs or choose from the latest range of Microsoft Teams enabled hardware such as Headsets, Desktop Phones, Tabletop Conferencing devices and Video Conferencing from leading vendors including Yealink, Bose, Poly, Jabra, Logitech and Microsoft
Make or receive internal and external calls from any landline or mobile number.
Normal call handling functions like Call Forwarding, Interactive Voice Response and Voicemail are all included.