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March 1, 2023

Introducing Microsoft Teams Calling

Introducing Microsoft Teams Calling

With Partner Wholesale Networks and Microsoft 365 your customers can now use MS Teams as a business-grade phone system. With Microsoft Teams calling they can make and receive calls using any MS Teams enabled device or computer, create complex call flow scenarios and use third party handset solutions.

Microsoft Teams Calling is the combination of a cloud-based company phone system and Microsoft 365’s Teams platform for collaboration and communication. The service adds the functionality of PSTN (Public Switched Telephony Network) calling into Teams, allowing your users to make and receive calls from a dedicated number. Calls to your Microsoft Teams Calling phone number can be received from any phone (landline, mobile, VoIP), just like any landline assigned number.

MS Teams Calling also caters for advanced business telephony solutions including: call recording to email, automated voice menus, call queuing, call parking, ring and hunt groups, time based routing from a simple to use online platform. Customers can use the full range unified communication features of Microsoft Teams such as: video calling, screen sharing, group chat, instant messaging, document collaboration and file transfer, as your main business communication tool. Whilst utilising advanced call reporting, queue statistics, user information and live call wallboards.

Microsoft teams calling takes business communications to the next level. While it's possible to replace traditional office desk phones with existing devices, including mobile phones, tablets, and laptops that are enabled with the Teams app, many customers prefer more traditional desk phones. With Microsoft Teams enabled hardware you customers will be able to transition between Microsoft Teams on the go and the office phone at their desk, without missing a beat. Benefit from Microsoft Teams certified handsets from a range of vendors including Poly & Yealink, that include large colour displays, HD voice, POE support and more. Or alternatively, the range of active noise cancelling Jabra Evolve headsets, specifically optimised for Microsoft Teams.

Are your customers already using Microsoft Teams? Convenience is key with MS Teams Calling.
You can now consolidate internal and external communications into one unified hub! If your customer is already using Teams for internal communications, video conferencing, and file sharing then taking advantage of Microsoft Teams Calling (Direct Routing) just makes sense. This is a service inside of Teams that allows your organisation to connect to external phone lines and use Teams as a fully-fledged business phone system (PBX).  Keep your existing phone number and make/receive calls all within the Teams app.

Partner Wholesale Networks can help you to take your customers business to the next level, by integrating voice calling, voicemail, video conferencing, and Microsoft Teams video calling services. Our solutions integrate the entire Office 365 suite – One Drive, SharePoint, as well as third-party apps such as Dropbox and Zoom. To find out more about how your business can improve your wholesale telecommunications product range for your customers and provide a telecommunication solution that includes contingency for severe weather events, please get in contact with the Partner Wholesale Networks team.

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