Teams Calling is Microsoft's Cloud Based Phone System built in the Microsoft Teams application. Combining voice and video, Microsoft Teams Calling offers an all-inclusive business grade communication platform designed to foster employee collaboration. Your customers will no longer need to worry about costly phone line installation or hardware maintenance with the ability to make and receive calls from mobile or desktop devices.
Zoom Phone replaces legacy PBX systems with a fully hosted VoIP service that lets users make and receive calls over the internet from desktop, mobile or web apps. It’s built to scale with businesses of all sizes and includes powerful call handling features such as auto attendants, intelligent routing, voicemail management, and advanced call analytics — all accessible through a centralised admin portal.
The platform’s strength lies in its integration with the wider Zoom ecosystem. Voice calls, team chat and video meetings work together seamlessly, allowing employees to communicate and collaborate without switching between tools. This unified experience enhances productivity and keeps teams aligned across locations and devices.
Zoom Phone includes built-in AI capabilities that streamline everyday communications. From automated call summarisation and task extraction to AI concierge receptionists capable of answering and routing calls around the clock, these features help businesses deliver better customer service and reduce manual workload. Customers benefit from user-friendly management and support for common workflows, such as SMS communication, virtual phone numbers, time tracking on calls and consolidated fax services without needing additional hardware or complex configurations.
For larger organisations and IT teams, Zoom Phone offers secure, centralised administration with options such as Bring Your Own Carrier (BYOC), number porting, global coverage with local numbers and integration with business software like CRMs. This makes it easy to migrate from legacy systems, maintain existing numbers, and manage communications across multiple offices and regions with confidence.
Security and performance are foundational to Zoom Phone’s design. Calls and provisioning are protected with industry-standard encryption and secure protocols that safeguard voice traffic and data. With global uptime commitments and distributed cloud infrastructure, businesses can rely on consistent call quality and service continuity around the world.
Zoom Phone suits a broad spectrum of business types — from fast-growing SMEs needing a modern replacement for on-premises PBX to larger enterprises looking for unified communications that work seamlessly with their existing Zoom collaboration stack. It’s particularly strong for organisations that value:
As a reseller partner, offering Zoom Phone gives you a scalable, recurring revenue opportunity with a solution that meets demand for modern cloud telephony across diverse customer segments. Zoom Phone enables you to deliver a complete voice solution that helps businesses communicate more effectively in today’s hybrid world.
