At its core is advanced VoIP telephony, providing crystal-clear HD voice calling, flexible call routing, auto-attendants and IVR, voicemail-to-email, call recording and detailed analytics. Businesses can make and receive calls from desk phones, softphones or mobile devices, ensuring professional connectivity wherever teams are working.
Beyond voice, 8x8 unifies everyday business communications into one intuitive platform. Team members can move effortlessly between phone calls, video meetings and team messaging, with presence indicators and shared workspaces improving collaboration and responsiveness. The platform is designed to work across desktop, mobile and tablet devices, making it ideal for remote, hybrid and multi-site teams.
8x8 also supports smarter ways of working through built-in video conferencing and collaboration tools that reduce reliance on multiple third-party applications. For organisations that rely heavily on customer interaction, the platform can be expanded with contact centre functionality and integrates easily with leading CRM and productivity tools such as Salesforce and Microsoft Teams, creating a connected communications ecosystem.
Underpinning the platform is enterprise-grade security and reliability. 8x8 offers end-to-end encryption, global compliance standards and a 99.99% uptime SLA, giving businesses confidence that their communications are secure, resilient and always available.
8x8 delivers high-definition voice calling over the internet, replacing traditional phone systems with a flexible, cloud-based solution.
Businesses benefit from generous calling inclusions and cost-effective international rates, while professional call handling features such as auto-attendants and IVR ensure every call reaches the right destination. Call forwarding, voicemail-to-email, call recording and in-depth analytics give organisations full visibility and control over their communications.
All business communications are brought together in a single, intuitive platform that combines voice calling, video conferencing, team chat and messaging.
Users can move seamlessly between calls, meetings and messages without switching systems, improving efficiency and responsiveness. The platform works across desktop, mobile, tablet and traditional IP phones, ensuring consistent communication across devices and locations.
8x8 utilises the power of AI to reduce manual work, keep teams aligned, and ensure insights from every voice, chat, and meeting is captured.
Built-in video conferencing, team messaging and presence indicators make collaboration simple and effective, whether teams are in the office or working remotely. Designed to support modern workstyles, 8x8 enables real-time collaboration and keeps teams connected no matter where they are located.
End-to-end encryption, Certified compliance for global business standards & 99.99% SLA uptime for reliability and performance
Security and performance are built into the platform from the ground up. 8x8 uses end-to-end encryption and meets globally recognised compliance standards, ensuring business communications remain protected. Backed by a 99.99% uptime SLA, the platform delivers the reliability businesses expect from an enterprise-grade communications solution.
Lower Total Cost of Ownership - 8x8 eliminates the need for costly on-premises PBX hardware. Subscription-based pricing and use of existing internet connections reduce capital and operational expenses.
Scalable & Flexible - Add or remove users easily as businesses grow or downsize — perfect for seasonal volumes or multi-location enterprises.
Work Anywhere, Anytime - Supports remote and hybrid work by enabling devices to operate anywhere with internet access — ideal for distributed teams.
Enhanced Customer Experience - Seamless call routing, voicemail features, analytics, and integrated contact centre tools help businesses serve customers faster and smarter.
AI-powered command center for seamless customer journeys - See every customer journey as it unfolds. Track interactions across teams, predict friction points before they escalate, and optimise workflows—ensuring seamless, efficient, and data-driven customer experiences.
More integrated AI, more results. With AI built into every level, you can create personalised customer journeys, accelerate business operations, and enable collaboration, while easily integrating with industry-leading AI-powered tools.
Automate smarter customer engagement. 8x8 Intelligent Customer Assistant (ICA) delivers AI-powered self-service across voice and digital channels; resolving routine inquiries, reducing costs, and seamlessly escalating to agents with full context.
Contact Center - 8x8® Contact Center™ supercharges agents with AI to simplify contact center operations and delight customers.
Unified Communications - Enhance communications with an enterprise-grade PBX featuring advanced call features, SMS, fax, mobility, and machine-learning-powered Global Reach® tech for a high-quality, reliable connection from anywhere.
Communication APIs - 8x8® no-code CPaaS connects you to customers on the channels they want from a unified platform. Engage with customers on their favorite channel, with one platform. Offer support, schedule appointments, and run promos, with open rates up to 98%.
8x8® for Microsoft Teams - Less risk, fewer vendors, and more flexibility and communication with our complete portfolio of technology integrations for Microsoft Teams.
